How can we help?
Questions about an order, a product or the right accessory for your companion? Send us a message and our friendly team will point you in the right direction.
Pet people helping pet people.
Choose the most useful contact option below. For questions about an existing purchase, include your order number so we can help faster.
Casper, WY 82609
Tell us what’s going on.
Complete the form below and include your order number when your question relates to an existing purchase.
What happens next?
We keep support straightforward so you know what information to send and what to expect.
We review your message
Our team reads the details and checks any relevant order information you provided.
We investigate
For delivery or product concerns, we may ask for photographs, tracking information or other details.
We help find a solution
We will explain the available next steps as clearly as possible.
Before you send your message
Where can I find my order number?
Your order number appears in the order-confirmation email sent after checkout. Check your spam or promotions folder if the message is not visible.
How can I track my shipment?
Use the tracking link in your shipping email or visit our Track Order page and enter the number supplied by the carrier.
What should I send for a damaged product?
Include your order number and clear photographs of the product, shipping label and packaging. Stop using any product that may be unsafe.
How do I request a return?
Read our Returns page, then contact support before mailing the item. Returns sent without approval may not be accepted.