Changed your mind?
Returns should feel simple. Here is exactly how to send an eligible PetsAreHappy purchase back to us.
Contact us
Email [email protected] within 30 days of delivery with your order number and reason for return.
Get approval
We will confirm eligibility and send return instructions. Please do not mail an item before receiving approval.
Pack & send
Return the unused item in its original packaging with all accessories. Keep your carrier receipt until the return is complete.
Return window
You may request a return within 30 days after the order is marked delivered. Items must be unused, clean, undamaged, and in their original packaging with manuals, accessories, and tags.
Items we cannot accept
- Opened food, treats, supplements, or other consumable products.
- Used bedding, grooming, dental, hygiene, or waste-management products.
- Personalized items, gift cards, clearance items marked final sale, or products damaged through misuse.
- Items returned without prior authorization or outside the return window.
Return shipping
If the item arrived damaged, defective, or incorrect, contact us within 7 days of delivery and include clear photos. When we confirm our error, we will provide a suitable solution and cover reasonable return costs. For preference-based returns, the customer is responsible for return shipping.
Exchanges
To receive a different color, size, or product, return the eligible original item and place a new order. This is normally faster and helps prevent stock from selling out.