1. Scope of this policy

This Privacy Policy applies to information processed through petsarehappy.com, our online store, customer-support communications, marketing messages and related services operated by PetsAreHappy.

This policy does not apply to independent third-party websites or services that may be linked from our website. Those services maintain their own privacy practices.

2. Information we collect

Information you provide

• Name, email address, telephone number, billing address and delivery address.
• Account login details and saved customer preferences.
• Order history, returns, refund requests and support communications.
• Product reviews, wishlist activity, survey responses and other content you choose to submit.
• Marketing preferences and newsletter subscriptions.

Information collected automatically

• Internet Protocol address, browser type, device type and operating system.
• Pages viewed, referring pages, clicked links, search activity and time spent on the website.
• Cart contents, recently viewed products and checkout activity.
• Approximate location derived from an IP address.
• Cookie identifiers, error logs, security records and website-performance information.

3. How we use information

We may use personal information to:

• Process payments and fulfill customer orders.
• Provide delivery updates and order tracking.
• Manage customer accounts, carts and wishlists.
• Respond to questions, returns, refunds and complaints.
• Prevent fraud, abuse and unauthorized transactions.
• Maintain website security and diagnose technical problems.
• Improve our products, content and shopping experience.
• Send transactional emails, including order and account notifications.
• Send promotional communications when permitted or when you have provided consent.
• Comply with tax, accounting, consumer-protection and other legal requirements.

4. How information may be shared

We may share limited information with trusted providers that help operate our business.

We may also disclose information when required by law, to investigate fraud, protect rights or safety, enforce our terms, or complete a merger, financing, acquisition or transfer of business assets.

5. Cookies and advertising

We use cookies and similar technologies to operate the store, remember shopping carts, maintain secure sessions, save preferences, measure website performance and, where enabled, improve advertising.

You may manage non-essential cookie preferences through our cookie banner or preference tool when available. You may also block or delete cookies through your browser. Blocking essential cookies may prevent the cart, checkout, account or other features from functioning correctly.

For additional details, read our Cookie Policy.

6. Payments and order processing

Payments are handled by third-party payment providers. PetsAreHappy generally receives confirmation that a transaction was approved along with limited transaction information. We do not normally store complete payment-card numbers on our own servers.

Payment providers process information according to their own privacy policies and security requirements.

7. Retention and security

We retain information for as long as reasonably necessary to fulfill the purposes described in this policy. Retention periods may depend on order history, account status, tax and accounting requirements, fraud prevention, disputes and other legal obligations.

We use reasonable administrative, technical and physical safeguards designed to protect personal information. However, no internet transmission or electronic storage method is completely secure, and absolute security cannot be guaranteed.

8. Your rights and choices

Depending on where you live and subject to applicable exceptions, you may have the right to:

• Request access to personal information we hold.
• Request correction of inaccurate information.
• Request deletion of eligible information.
• Receive a portable copy of certain information.
• Restrict or object to certain processing.
• Opt out of eligible targeted advertising, selling or sharing.
• Withdraw consent where processing relies on consent.
• Appeal a decision regarding a privacy request where applicable.

To make a privacy request, email [email protected] . We may need to verify your identity before completing the request.

Marketing preferences

You may unsubscribe from promotional emails by using the unsubscribe link included in those messages. You may still receive essential transactional communications concerning orders, security or account activity.

9. Children’s privacy

Our store is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has submitted personal information to us, contact us so we can review and, where appropriate, delete it.

10. International visitors

Our service providers may process information in countries other than the country where you live. Privacy laws in those countries may differ. Where required, appropriate safeguards are used for international transfers.

11. Changes to this policy

We may update this Privacy Policy when our services, technology or legal obligations change. The “Last updated” date at the top of this page identifies the latest revision.

If an update materially changes how we use personal information, we will provide additional notice when required by law.