Your refund, explained.
What happens after an approved cancellation, return, damaged-item claim, or order issue.
We inspect
After an approved return arrives, we check the item and its packaging against the return conditions.
We process
Approved refunds are submitted to the original payment method, normally within 5 business days of inspection.
Your bank posts it
Banks and card providers may need an additional 5–10 business days to display the credit.
Refund eligibility
A refund may be available for an eligible return, an order we cancel, a verified missing shipment, or a damaged, defective, or incorrect item. Return requests must satisfy our Returns Policy.
Refund amount
Approved refunds generally cover the amount paid for the affected item and applicable item taxes. Original shipping fees and optional expedited-shipping charges are not refundable unless the refund results from our error or applicable law requires otherwise. Return-shipping costs may be deducted from preference-based returns.
Partial or refused refunds
We may reduce or refuse a refund if an item is used, damaged after delivery, missing parts, returned without authorization, or returned outside the eligible period. We will explain the reason when this occurs.
Late or missing refunds
- Check the original payment account.
- Allow up to 10 business days after our confirmation.
- Contact your bank or payment provider, as posting times vary.
- If the refund still does not appear, email [email protected] with the order number.
Chargebacks
Please contact us before opening a payment dispute. We can often resolve delivery, return, or billing concerns faster when we can review the order directly.